Refunding and Returns Policy
Due to the immediate access and irrevocable nature of digital media, all sales are final. By completing a purchase, you acknowledge that you are purchasing a non-exclusive license for digital content that is delivered immediately. Therefore, we do not offer cash refunds for any transaction once the download link has been generated.
Please ensure you have reviewed the beat(s) prior to completing your checkout.
Discretionary Exchange Policy: We understand that administrative errors can happen. While we do not offer a guarantee of exchange, we may, at our sole discretion, consider requests to exchange a license in the event of a genuine purchasing error (for example, purchasing the wrong beat title by mistake).
To request an exchange, you must:
- Contact us at support@prodbypixelhead.com within 48 hours of the original transaction date.
- Provide your order number and the specific details of the error.
- Ensure the requested beat is of equal or lesser value to the original purchase.
Requests made outside of this 48-hour window will not be considered. Please note that an exchange is a courtesy, not a right; if we detect patterns of abuse or if the request does not meet our criteria, the request will be declined.
Defective or Corrupt Files: In the unlikely event that you receive a corrupted file or a download link that does not function, please contact us immediately. We will rectify the issue by providing a working copy of the purchased material at no additional cost.